Frequently Asked.

We roast Tuesday through Friday and ship every Wednesday. If you order by Monday night, your coffee goes out on the upcoming Wednesday. Later in the week, it ships the following Wednesday.

Anywhere in the US. Orders shipping outside the continental US go USPS. We don't currently ship internationally.

Yes. Free shipping on orders over $75.

You'll get an email with a tracking link the day your order ships.

Email support@coffeeha.us as soon as you can. If we haven't pulled your order for fulfillment, we'll update it. After it's shipped you'll need to work with the carrier.

We import raw beans from origin, so sometimes shipments get held up. If a delay affects your order, we'll email you with what's happening and offer options (swap, wait, refund). You won't be left guessing.

Send us a photo at support@coffeeha.us and we'll make it right.

Every bag goes out within days of roasting. We roast Tuesday through Friday and ship every Wednesday.

We roast mostly light and medium. We're after flavors that are easy to recognize without losing the personality of the bean. You can filter by roast on the shop page.

Origin matters, but flavor matters more. We lead with what the coffee actually tastes like (chocolate, fruit, citrus) so you can choose by what you'll enjoy. Origin is there on the product page if you want to dig in.

Whole bean keeps coffee fresher for longer, so we recommend it if you have a grinder. If you don't, we'll grind it to match your brew method. Pick the grind at checkout.

Espresso, Turkish, or moka pot: fine. Drip and pour-over: medium. French press and cold brew: coarse. Each product page has a grind guide if you want more detail.

Tasting notes are a starting point, not a guarantee. What you get depends on grind size, water temperature, water quality, ratio, and how fresh your beans are. Email support@coffeeha.us with what you're brewing on and we'll help you dial in.

We source from importers who prioritize fair pricing and transparent producer compensation. We don't carry specific certifications on every coffee, but we tell you exactly where each one comes from on its product page.

Pick a coffee, pick a delivery frequency (weekly, biweekly, monthly), and we send it on the next available shipping date. You save automatically vs one-off orders.

Yes. Log into your account to pause, skip, or cancel. No commitment, no penalty.

Yes. Edit your subscription from your account and pick a different coffee for your next shipment.

From your account. You can change cadence or move your next ship date. If anything feels stuck, email support@coffeeha.us.

Build a bundle of three coffees and your discount is applied automatically at checkout.

Yes. Each coffee in your bundle can be a different size and grind. You build it.

Not yet. Bundles are one-time orders for now.

Cafés, restaurants, hotels, offices, retail shops, anyone serving coffee, tea, or matcha to customers, clients, or staff. Apply on the wholesale page.

No minimum on standard wholesale orders. Private label and 12oz retail bags have a 6-bag minimum.

Within 1 to 2 business days. We review every application, no auto-decline.

Yes, we offer multiple tiers of private label options. Mention private label in your application and we'll walk through the right fit.

Menu support, specialty drink development, staff training, equipment setup, health department prep, and full café build-outs. Pick what you need or we'll scope it together.

Yes. New build is a big part of what we do, from idea stage through opening day.

Depends on the project. A menu refresh might be a one-time review; a build-out is a multi-month engagement with regular check-ins. Submit an inquiry on the consulting page and we'll scope it.

Espresso machines and grinders, plus most of the rest of the bar. If you have something specific, just ask.

Not at the moment. We cover Wayne, Oakland, and Macomb counties.

Same-day callback for bar-down situations. Submit through the emergency form on the repairs page and we'll call you back as fast as we can. Weekend emergencies may have a longer response time.

Pick a class on the education page and click through to book a seat. Each class has a fixed date and limited group size.

Email support@coffeeha.us at least 48 hours before to reschedule or get a refund. Less than 48 hours and we'll do our best to swap you to a future session.

Public, with small group sizes listed on each class page. Private group bookings are available on request; email support@coffeeha.us.

2220 Gratiot Ave, Detroit, MI 48207.

Yes, by appointment. Email support@coffeeha.us to set something up.

For general questions, use the contact form on the homepage or email support@coffeeha.us. Wholesale, consulting, and repairs each have their own form on the relevant page.